Returns & Exchanges
At JFC, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, returns are handled with specific care to ensure safety and satisfaction. If your order arrives damaged or incorrect, we are committed to making it right through a swift refund or replacement process.
Inspect Your Order
Upon delivery, please immediately inspect all food items for freshness, packaging integrity, and accuracy against your receipt.
Document Issues
If you notice any damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of arrival.
Contact Support
Email our customer service team with your order number and the gathered documentation to initiate a claim for perishable goods.
Resolution
Once reviewed, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing